We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hctaps.com. Please note that returns will need to be sent to the following address: Valmieras street 22-9, Riga, Latvia , LV1009

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hctaps.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The right of withdrawal is not applicable where it concerns Products that are not part of our standard assortment and/or that have been made at your specific request and/or customized for you. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, within fourteen days. We will refund your order with the same payment method used to order your product(s), unless you would like to use a different method. You will bear the costs for the return shipping. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hctaps.com.

 

Consumers only

This right explicitly applies only if you are a consumer, which means that you are a natural person that is not acting in a professional or commercial capacity as meant in the relevant EU regulations.

 

Last updated: 03.09.2022.